Becoming a confident online citizen: developing your problem-solving and research skills for inside and outside work (foundation)

About this course

The course covers online research and problem-solving across computers and smartphones. Participants practise refining keywords, applying filters, using databases and image-search services, and locating media within websites and social platforms. They also explore ChatGPT and digital assistants for research, while considering the reliability, bias and security of online information. Teaching combines step-by-step activities, individual support and tasks completed independently and with other learners. The course also addresses finding, storing and organising information on a hard drive and in the cloud.

What you'll learn

• Refine online searches using keywords, filters and other search techniques
• Use databases and image-search services to locate relevant information and media
• Use ChatGPT and digital assistants to support research
• Assess the validity, trustworthiness, bias and security of digital information
• Find, store and organise files on a hard drive and in cloud storage

Is this course right for you?

This foundation, Level 1 course is intended for post-beginner digital skills learners preparing to use digital tools for tasks at home and in the workplace. Activities include independent work, collaboration with other learners and individual tutor support.

• Designed for learners moving beyond introductory digital skills
• Includes tasks completed both independently and with other students
• Requires some work outside the classroom using Google Classroom

Before you go

• Learners need to bring a pen, paper and a file for keeping their work.
• Handouts and a Google Classroom code are provided for accessing online materials and communicating with classmates.
• Work outside the classroom is required.