Business administration with digital skills: how to be an administrator (foundation)

About this course

The course examines the administrator’s role and develops core office processes. Participants practise planning and prioritising work, creating schedules in Outlook, organising digital files and emails, formatting official letters in Word, managing basic data in Excel, and arranging meetings with minutes and summaries. Teaching combines step-by-step tutor guidance with individual and group tasks. Learners work through administration scenarios, communicate in person, by phone, online and in writing, and use Google Classroom to access online materials and complete work outside class.

What you'll learn

• Explain the main requirements of an effective administrator
• Plan, prioritise and schedule administrative tasks using Outlook
• Organise digital files and emails into effective management systems
• Communicate appropriately in person, by phone, online and in business writing
• Format an official letter in Word
• Organise meetings, take minutes, summarise information and manage basic data in Excel

Is this course right for you?

The course is intended for current administrators, people seeking administrative work and those whose jobs involve substantial administration. It requires some competence in Word and Outlook, so learners who are unsure of these skills may need prior preparation. Participation includes individual work, group tasks and study outside the classroom.

• Suitable for learners developing beyond basic office software skills
• Includes collaborative tasks as well as independent work
• Requires some work outside class using Google Classroom

Before you go

• Bring a pen, lined A4 paper and a file for keeping coursework.
• Handouts are provided, along with a Google Classroom code for accessing online materials and videos.