CISCO IT Essentials V7.0 Computer Hardware and Software

About this course

The course examines how computers, mobile devices and software are installed, configured, maintained and troubleshot. Topics include PC assembly, advanced hardware, networking, Windows and other operating systems, printers, cloud computing, virtualisation, security and remote access technologies. It also introduces newer areas such as IoT devices, mobile connectivity, wireless mesh networks and scripting basics. Assessment includes chapter tests, hands-on skills examinations and a final theory exam. The course can lead to the Cisco IT Essentials certificate, with the option of taking the external CompTIA A+ examination separately.

What you'll learn

• Assemble and configure personal computers
• Install and configure Windows and other operating systems
• Apply preventive maintenance and troubleshooting procedures
• Configure and troubleshoot networks, mobile devices and peripheral equipment
• Identify security measures including access controls, certificates and device policies
• Describe cloud computing, virtualisation and remote access technologies

Is this course right for you?

The course is aimed at learners seeking fundamental, career-oriented skills for entry-level technical support roles. It is listed at level 2, which may suit learners developing beyond introductory study. English and Maths at Level 1 are required, but no other prerequisites are stated.

• Requires English and Maths at Level 1
• Includes written, practical and theory-based assessment
• Relevant to learners considering entry-level IT support work