Communicating effectively at work

About this course

The course examines how body language, voice and rapport affect workplace communication. Participants explore ways to present themselves, engage listeners, influence others, build trust, respond to objections and handle criticism. Meeting skills and speaking up are considered alongside sensitive listening and recognising communication barriers. Teaching combines talks, discussion, observation, simulations and role play, with opportunities for group feedback and evaluation. The content applies to communication both face to face and online.

What you'll learn

• Build rapport and positive working relationships through body language and voice.
• Recognise how body language contributes to self-presentation.
• Use vocal energy and clearer communication when expressing a point.
• Identify barriers to communication and respond through sensitive listening.
• Handle negative criticism about performance.
• Put forward a point effectively in a meeting.

Is this course right for you?

The course is labelled Beginner and is intended for learners developing workplace communication skills. Participation involves group discussion, role play, simulations and feedback. Learners using English as an additional language are expected to be fully competent in spoken and written English, and participants should be able to communicate in group situations and give and receive constructive feedback.

• Requires active participation in group situations.
• Includes giving and receiving constructive feedback.
• English-language competence across speaking, listening, reading and writing is specified for learners whose first language is not English.

Before you go

• All materials are provided.