Digital Skills for Business Administration and Finance – Introduction Level 1

About this course

The course introduces the responsibilities and routine work of a business administrator, including filing and archiving, purchasing, expense claims, office supplies, meeting organisation and team workflows. It also covers customer service, complaint management, collaborative technologies, document sharing, Outlook, Excel and IT security. Learning is structured around tutor guidance, workplace examples, individual tasks and self-assessment at the beginning and end of the session. Peer and facilitator feedback is used during the course, which leads to a nationally recognised Level 1 qualification from The Skills Network.

What you'll learn

• Describe the main role and typical responsibilities of a business administrator
• Organise business documentation through filing and archiving
• Apply processes for purchasing and submitting expense claims
• Use communication and collaborative technologies, including document sharing, Outlook and Excel
• Handle customer service and complaint-management situations
• Support workplace administration through meeting organisation and team workflows

Is this course right for you?

This beginner-level course is intended for people moving towards a business administration role and for those already working in administration who want to formalise their understanding. Participation includes individual tasks, self-assessment and feedback from peers and the facilitator. No formal entry requirements are stated.

• Suitable for learners considering a move into business administration
• Relevant to people already working in administration who want formal recognition
• Includes individual work alongside peer and facilitator feedback