Essential Digital Skills qualification (level 1)

About this course

The course develops digital skills for formal and workplace contexts. Participants work with multi-page documents, images and spreadsheets, including tools for sorting, filtering and automatic calculations. It also covers sharing and editing files collaboratively through online storage, folders and email. Learners examine online information and accounts, consider how advertising can affect search results, and explore everyday uses of AI such as chatbots, voice assistants and writing suggestions. The qualification also addresses practical troubleshooting, including printing problems, deleted files, device storage and Wi-Fi connections.

What you'll learn

• Create structured documents containing multiple pages, headings and images.
• Build spreadsheets that sort, filter and calculate data automatically.
• Collaborate on shared files and manage digital group work using online tools.
• Evaluate online information, accounts, websites and search results critically.
• Explain common uses of AI tools in everyday and workplace settings.
• Troubleshoot practical digital problems such as printing, file recovery, storage and Wi-Fi.

Is this course right for you?

The course is marked as Improver level and covers tasks beyond fundamental digital skills, including independent problem-solving and collaboration through online tools. It may suit learners developing their ability to use digital technology for formal, workplace or everyday tasks.

• Includes both individual troubleshooting and collaborative digital work.
• Covers formal and workplace-style documents, spreadsheets and online tasks.
• Requires learners to assess the reliability and influence of online information.