L2 Certificate in Business Administration + BTEC Business Award

About this course

The course covers core business administration principles, including communication, information management, customer service and organisational practice. Participants work through online theory modules and related questions alongside tutor-led workshops, group discussions, case studies and role-play activities. Coursework focuses on workplace tasks such as drafting and distributing business documents, managing diary and financial systems, handling information securely and preparing for meetings. Learners also complete assignments, practical tasks and reflective accounts for a portfolio of evidence, with independent study supported by tutor guidance.

What you'll learn

• Explain fundamental business administration concepts and practices
• Prepare and distribute business documents
• Manage diary systems and financial information
• Handle business information securely and prepare for meetings
• Use professional writing, presentation and customer service techniques

Is this course right for you?

The course is intended for learners aged 19 or over with Level 1 written English. It may suit people who are new to administrative roles or who want to formalise existing experience. Participation combines tutor-led group activities, role-play, independent study and portfolio work.

• A Level 1 standard of written English is listed as an entry requirement
• Learners must be aged 19 or over
• Assessment involves compiling a portfolio of evidence
• The course includes both group activities and independent study