Start a Career in Administration (Office & Receptionist Roles, Employment Skills)

About this course

This course introduces the day-to-day skills used in office, administration and reception roles. Learners practise professional communication, telephone handling, email writing, customer service and office software through roleplays, digital tasks and realistic administrative scenarios. Employment preparation is included through job-search and application activities, CV and interview preparation, mock interviews and a short employability portfolio. The course is taught through interactive activities and practical tasks.

What you'll learn

• Apply professional communication techniques in office settings
• Handle telephone and reception-based tasks
• Write effective workplace emails
• Use office software for administrative activities
• Prepare a CV and job applications
• Practise interview techniques and customer service

Is this course right for you?

The course is intended for beginners and career changers preparing for office, administration or receptionist roles. Basic English and digital confidence are listed as entry requirements. Participation includes roleplays, digital tasks, practical administrative scenarios and mock interviews.

• Suitable for learners changing career direction
• Requires basic English and digital confidence
• Includes roleplays and mock interviews