Vocational skills: professional communication skills for care and support roles (level 2)

About this course

The course develops communication for interactions with service users, colleagues and other professionals. Learners practise responding to instructions and concerns, reporting information, asking questions and adapting language to different situations. Teaching uses realistic care scenarios alongside articles, reports and instructions. Learners also work on formal letters, persuasive emails, professional reports, punctuation and technical vocabulary, with opportunities to present ideas, join discussions and respond to others.

What you'll learn

• Use clear and respectful language in professional care and support interactions
• Listen for needs and instructions, then respond appropriately
• Report information and ask relevant questions in workplace conversations
• Interpret articles, reports and instructions
• Write formal letters, persuasive emails and professional reports
• Present ideas and contribute to discussions using appropriate communication

Is this course right for you?

The course is intended for learners working at Functional Skills Level 2 who are preparing for employment or further training in health, care or support settings. It involves spoken practice, listening, writing, presentations and discussions based on realistic workplace situations.

• Relevant to preparation for care, health and support roles
• Designed for learners developing beyond fundamental communication skills
• Includes participation in discussions and spoken workplace scenarios